Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Searching Jobs

The Jobs Search page has 'Selection Options' at the top of the page that allows you to restrict the Jobs retrieved

Search

This is a drop-down list which allows you to select what you wish to search on.

Search For

Enter the value you want to search for. E.g. if you selected Job Id in the Search drop-down, you would enter the Id of the Job you wanted to find in the Search For box. Using the next drop-down, you can choose what types of Jobs (Open, Closed, Held etc.) you want to be included in this search.

Sort by

Choose the value you wish to sort the returned records by, the drop-down Asc/Desc, allows you to choose Ascending or Descending sort.

Show

You can choose to show the Jobs in Summary, Detailed or Job Sheet mode. Job sheet mode is meant to be used for you to print out the Job details for an engineer to take and complete on-site.

Records per page

Choose how many records are displayed. If there are more records than will fit on one page, you will be given links to the other pages.

Advanced Search

If you click this link, you will be shown a much more complex Selection Options which allows you to specify complex search queries.

Saving Searches

Below the selection options you will see a link "Right click, Copy Shortcut to save this search". Right click on this link and select Copy Shortcut. Then go to a folder that you wish to save the search to. Right click, select Copy Shortcut. Alternatively, just drag the link onto your desktop. Now, whenever you wish to repeat this search, just drag the shortcut onto your browser window. This technique can be used on any of the search pages.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


Other software from LBE:
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/TruncationSmartphone Apps Developed for Small Businesses  

Copyright Leigh Business Enterprises Ltd. 2013