System Requirements

In order to use LBE Web Helpdesk you need the following:

A Web Server

The Web server must be capable of running Active Server Pages. Supported web servers are both from Microsoft:

• Internet Information Server (IIS) which runs on Windows NT4/2000 and is the ideal solution if you expect a large number of concurrent users.
• Personal Web Server (PWS) which runs on Windows 95/98 and Windows NT 4 workstation. This is supplied with Windows 98 and is on the NT4 option pack CD. Windows 95 users may download it from Microsoft's web site. Typically you might use PWS on a small intranet where you don't expect more than 5-10 concurrent users.

Both of these are provided free by Microsoft.

A Database

You can use the following databases with LBE Web Helpdesk:

• Microsoft Access, a template database helpdesk.mdb is supplied with LBE Web Helpdesk. This is most suitable for small to medium size enterprises and has the advantage that we can re-distribute it to you at no additional charge.
• Microsoft SQL Server. This is more suited for larger enterprises or where you expect high numbers of users. You must have purchased appropriate licences for this database. Scripts to create the required tables and stored procedures are supplied with LBE Web Helpdesk in the MSSql folder in the Web Helpdesk installation directory
• Microsoft SQL Server Express. This is a free, slightly restricted version of Sql Server, you can find installation instructions at our faq
• Oracle 8. Like MS Sql this database is suitable for larger enterprises or where you expect high numbers of users. You must have purchased appropriate licences for this database. Scripts to create the required tables and stored procedures are supplied with LBE Web Helpdesk in the Oracle folder in the Web Helpdesk installation directory.

Data Access Components

These allow your web server to connect to the database. LBE Web Helpdesk requires you to have installed Microsoft OLE DB drivers for Microsoft Jet (if you are using the Access database), Microsoft SQL Server or Oracle. These drivers are normally installed during the installation of your chosen web server. If you are not sure, you should download and install the latest mdac_typ.exe file from Microsoft.

A Web Browser

This is the only software that needs to be installed on the users' machines. LBE Web Helpdesk has been tested with MS Internet Explorer 4/5/6/7 and Mozilla Firefox 1.5. Most modern web browsers should have no problem. The Web browser must have Javascript enabled. There is no additional software to install and no applets to download.

A Mail Server (Optional)

LBE Web Helpdesk can use e-mail to notify users and operators, to do so, mail software must be installed on your web server. The SMTP mail protocol is supported.

Home