Upgrading from earlier versions

Skip this section if you have never used LBE Helpdesk before

Please back up all databases before upgrading.

Web Site

We suggest that initially, you install the new version into a different folder to your existing web helpdesk. When you are happy to move your main site over, simply change the directory your web helpdesk site is pointing at.

Transfer the settings from the old global.asa to the new one.

If we have prviously customized the web helpdesk for you, you may find that your customization is now an option in the "Configure LBE Web Helpdesk" Utility. If not, please contact us, there may be a small charge for re-implementing the changes depending on the amount of work involved.

LBE Desktop Helpdesk Databases

Upgrading databases from LBE Desktop Helpdesk 3.1:
Download and install LBE Desktop Helpdesk Version 4 and run it against your database. It will automatically update the database. Please make sure no one else is using the helpdesk whilst it is trying to convert it. Please note, the automatic process will not convert the database to Access 2000 format, you can do this manually yourself by opening it in MS Access 2000 after the initial conversion.

Upgrading databases from earlier LBE Desktop Helpdesk:
Please zip up your database and forward to LBE for conversion. If you do so on e.g. Friday evening we will have the database back to you for start of business on the following Monday.

LBE Web Helpdesk Databases

Access database
Download and install LBE Desktop Helpdesk Version 4 and run it against your database. It will automatically update the database. Please make sure no one else is using the helpdesk whilst it is trying to convert it. Please note, the automatic process will not convert the database to Access 2000 format, you can do this manually yourself by opening it in MS Access 2000 after the initial conversion.

MS Sql Server database
Please run the ConvertMSSql.sql file in the MSSql folder created by the setup.

Oracle database
Please run the ConvertOracle.sql file in the Oracle folder created by the setup.

If you have changed any of the database user names or passwords from the defaults supplied by LBE, you will need to amend these sql scripts.

If you have any difficulty, please contact LBE.

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