Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Using Sql Server

We will assume that you already have SQL Server installed and can connect to the database. The Sql Server installation must be case-insensitive (which is the default option when installing MS Sql Server).

Open SQL Server Query Analyzer and connect to your Sql Server machine. open the 'create.sql' file which can be found in the MSSql folder supplied with LBE Web Helpdesk. This sql script will create:

  • The same tables as in the Access database (above).
  • A stored procedure named sp_lbesendmail which is just a wrapper around xp_sendmail and means that you don't have to grant execute permission to xp_sendmail.
  • Creates a database login called lbe_user with a password set to 'lbe'. If you wish to your Guest users to use NT Authentication:
    • create a local user account on the SQL Server machine that corresponds to the user details from the anonymous user defined in the Directory Security tab of the Web Server options (usually called IUSR_machinename).
    • Make the anonymous user a member of the SQL Server domain.
    • Map the IIS anonymous user account to a SQL Server Guest account.
  • Grants SELECT, INSERT, DELETE, UPDATE on all the tables to the lbe_user login
  • Grants EXECUTE on sp_lbesendmail to the lbe_user login.

If you wish to set up different logins/roles/grants please feel free to amend this script.

After running the create.sql, assuming there are no errors, open the 'data.sql' file (again, found in MSSql.zip), and run it. This will seed the tables with their initial values.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


Windows Help Desk softwareWeb based Help Desk SoftwareHosted Help Desk SoftwareEmail based Help Desk Software
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/Truncation   

Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.