What are Guests?

Guests are Customer Contacts who you have allowed to access the Web Helpdesk. Guest access minimizes telephone calls or e-mails to your helpdesk because customers can:

• Create their own jobs.
• Monitor the progress of their jobs in real-time.
• Update their jobs as further information is found, or related problems appear.

If you require a Guest to have more privileges you should define a special Operator, specify the privileges you wish them to have, then tell them the password needed to log on as that Operator

A Customer Contact must have an e-mail address and a password specified (see here for details) before they can log in as a Guest. You must also have allowed Guest access when configuring LBE Web Helpdesk.

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