Auto-escalation Notification

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page, then find the System Options section.

Select Auto-escalation Notification. This will take you to a page where you can control the notification e-mails produced when a Job is escalated in priority. You can specify if the Operator assigned to each escalated job is notified and/or another e-mail address (e.g. to notify a manager).

These notification options may be overridden by Category specific options.

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