You should be at the 'Maintenance' page. If not, select 'Maintenance' from
the drop-down list at the top of the page, then find the System Options section.
Select Auto-escalation Notification. This will take you to a page where you
can control the notification e-mails produced when a Job is escalated in priority.
You can specify if the Operator assigned to each escalated job is notified and/or
another e-mail address (e.g. to notify a manager).
These notification options may be overridden by Category