Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Our other Helpdesk products

Other Helpdesk Products

LBE Desktop Helpdesk

Ideally suited for use by your helpdesk operators, the desktop environment allows us to provide a richer user interface.

LBE Helpdesk Mail-in Server

Lets your customers send a simple e-mail to automatically create new helpdesk jobs, update their existing jobs and retrieve the current status. Works with LBE Desktop Helpdesk and LBE Web Helpdesk.

Helpdesk Hosting

We can host your LBE Web Helpdesk on our website. This saves you the problems of finding a suitable webhost, installation and set up. Plus you don't have to buy a licence outright, in effect we rent the application to you for the length of the hosting agreement.

Please visit our web-site for more information and to download.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 

Other software from LBE:
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/TruncationSmartphone Apps Developed for Small Businesses  

Copyright Leigh Business Enterprises Ltd. 2013

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.